Return & Refund Policy

Effective Date: July 12, 2026

At Rangzza, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund subject to the conditions below.

1. Return Eligibility

You may request a return if:

• The item is damaged during delivery.
• You received the wrong product, size, or color.
• The product has a manufacturing defect.
• The product is unused, unwashed, and in its original condition.
• All original tags, labels, packaging, and accessories are intact.

2. Return Request Period

Return requests must be submitted within 7 days from the date of delivery. Requests received after this period may not be accepted.

3. Items Not Eligible for Return

• Products that have been worn, washed, altered, or damaged by the customer.
• Products without original tags or packaging.
• Innerwear, socks, face masks, or other hygiene-sensitive products.
• Customized or personalized products.
• Gift cards or promotional items unless required by law.

4. Return Process

To initiate a return:

• Contact our customer support with your order number.
• Provide photos if the item is damaged or incorrect.
• Our team will verify your request.
• If approved, return pickup instructions will be shared.
• Once the returned product passes quality inspection, the refund or replacement process will begin.

5. Refund Policy

Refunds are issued only after the returned product has been received and successfully inspected.

• Online payments will be refunded to the original payment method.
• Cash on Delivery (COD) orders may be refunded to your bank account or another approved payment method.
• Shipping charges are generally non-refundable unless the return is due to our error.

6. Refund Processing Time

Approved refunds are generally processed within 5–10 business days. The time required for the amount to appear in your account depends on your bank or payment provider.

7. Exchange Policy

If the requested size or color is available, we may offer an exchange instead of a refund. If the requested replacement is unavailable, an eligible refund will be processed.

8. Order Cancellation

• Orders may be cancelled before they are shipped.
• Orders that have already been dispatched cannot be cancelled and must follow the return process, if eligible.
• Refunds for cancelled prepaid orders will be processed to the original payment method.

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs of the product and packaging. We will arrange a replacement or refund after verification.

10. Contact Us

For any return or refund queries, please contact us:

Rangzza – Style That Speaks
Email: info@rangzza.in
Phone: +91 9207394305

By placing an order with Rangzza, you acknowledge that you have read and agreed to this Return & Refund Policy.